Refund policy

Last Updated: September 15, 2026

At Blakvia, we want customers to have a clear understanding of our return and refund process. Customers may request a return within 30 days of receiving their order. We currently do not offer exchanges. If you need a different item, color, or size, please return the original item according to our return guidelines and place a new order separately. Please review the following information for details about return eligibility, requirements, and refund procedures.

1. Return Requests

If you would like to request a return, please contact us before sending any product back.

Please email service@blakvia.com and include your order number, the product you would like to return, and a brief explanation of the reason for the return.

Do not send products to our business address unless we specifically provide that address as the return address for your order.

2. Return Eligibility

Unless otherwise stated for a specific product, returned products should generally be unused and in their original condition and packaging.

Products that have been used, damaged after delivery, altered, or returned without the required information may not be eligible for a refund.

Certain products may not be eligible for return because of their nature or applicable requirements. Any applicable return restrictions will be communicated where relevant.

3. Return Authorization

Customers should contact us and receive return instructions before sending a product back.

Unauthorized returns may not be accepted or may result in delays in processing.

4. Return Shipping Costs

Unless a product is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

If the return is the result of an error on our part, we will review the circumstances and determine the appropriate resolution.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.

Please provide your order number and, when requested, photographs or other information showing the issue.

After reviewing the situation, we may provide an appropriate resolution, which may include a replacement, refund, or other available remedy.

6. Refunds

Once an approved return has been received and reviewed, any applicable refund will be processed according to the outcome of the return review.

Approved refunds will generally be issued to the original payment method.

After a refund request has been reviewed and approved, we will issue the refund to the original payment method used for the order. Refunds are generally completed within 8–10 business days after being issued. The time required for the refunded amount to appear in your account may vary depending on your card issuer, bank, or payment service provider.

7. Original Shipping Charges

Unless otherwise required by applicable law or the issue resulted from an error on our part, original shipping charges may not be refundable.

8. Refund Not Received

If an approved refund has been issued but you have not received it within the applicable processing period, please first check with your payment provider or financial institution.

If you still need assistance, please contact us at service@blakvia.com.